Help

Support

Tuesday · made by Active AI Ltd

01Get in touch

Email holly@weareactiveai.com and a person replies. We aim for 2 working days, Monday to Friday.

For anything about your data or privacy, use holly@weareactiveai.com — it reaches the right place faster.

Post: Active AI Ltd, The Rockery, Shap, Cumbria, CA10 3LY

02Reporting a bug

Please do. Include what you were trying to do, what happened instead, your phone and OS version, the app version from Settings → About, and a screenshot if you have one.

03Common questions

My score hasn’t appeared yet

Tuesday needs a few weeks of logged activity before it can say anything useful about direction. Until then you’ll see your sessions but no score. That’s expected.

My score dropped and I don’t think it should have

Tell us — that’s genuinely useful. Send the dates and what you’d have expected. You can also ask for a human review of anything the score has driven by emailing holly@weareactiveai.com.

I took a planned rest week

A short break is recovery and the score is built to treat it that way. If a rest week has cost you more than it should, that’s a bug and we want to hear about it.

My crew fixture looks wrong

Send us the crew name and the fixture week. Completed fixtures don’t recalculate, so if something looks off we need to look at it rather than wait for it to correct itself.

I want to leave a crew, or stop appearing on leaderboards

Both are under Settings → Privacy. You can turn off local leaderboards and keep everything else.

I want to stop using Tuesday

See deleting your account. No reason needed.

04Accessibility

If something is hard to use with a screen reader, at a larger text size, or with reduced motion turned on, email holly@weareactiveai.com and tell us what you hit. We treat it as a bug.

05Also useful